Questions about your legal rights and our policies
We collect your name, email, phone, identity number, linked bank or e-wallet, and game activity. This data verifies your identity and age eligibility, processes deposits and withdrawals safely, detects fraud, and satisfies reporting obligations where local law permits. You control what we store in your Settings.
Transaction records are retained for seven years to comply with regulatory and dispute-resolution requirements. Your account details are kept as long as your account is active. You can request deletion of non-regulatory personal information at any time; we remove it within 30 days unless legal holds prevent it.
Yes. Open Settings → Privacy & Data and tap 'Download my data'. Your full account history, transaction records and personal details are compiled into a file and emailed to your registered address within 48 hours. You can also file a formal data-access request through live chat or email.
We use cookies for session management, preference storage and fraud detection. Essential cookies keep your account secure and cannot be disabled. You can disable non-essential cookies in your browser settings, though this may affect how smoothly the lobby loads on return visits.
Go to Settings and update your email, phone or linked payment method immediately. For corrections to identity details or dispute records, contact support with your account ID and the correct information. We verify changes within one business day and confirm updates by email.
Your data is encrypted and stored on secure servers in Indonesia-accessible regions. Passwords are hashed before storage. Access is restricted to authorised staff. We conduct regular security audits and use SSL encryption for all account pages and payment forms.
Use live chat in your account dashboard, email our support team with your account ID and concern, or open Settings → Privacy & Data to file a formal rights request. We log all inquiries and respond within one business day with next steps or a resolution summary.
